At Martifyx, we’re committed to making sure you’re completely happy with your purchase. If something isn’t right, we aim to make returns as simple and transparent as possible. Please review the following guidelines for a smooth process.
We accept returns for items that are unused, in original condition, and packaged in their original materials. Certain products—such as customized goods, intimate apparel, or perishable items—may not be eligible for return for hygiene or safety reasons.
You must initiate your return within 30 days of receiving your order. After this period, we’re unable to process refunds or exchanges.
Before sending anything back, please contact our customer service team to get a Return Authorization (RA) number. This step is essential for tracking and processing your return. Any parcels without an RA number may be declined.
Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds will be processed to your original payment method within a reasonable timeframe. Please note that the refund amount may be reduced by restocking fees, return shipping charges, or applicable taxes.
If your refund hasn’t arrived after the stated period, check with your bank or payment provider. If further assistance is needed, our support team will be glad to help.
Discounted or sale items can still be returned, but refunds will reflect the price paid at the time of purchase.
For exchanges, please reach out to us for instructions. Exchanges depend on availability and may involve additional charges or shipping fees.
When returning an item, package it securely with all accessories, tags, and documents, clearly marking the RA number on the parcel. Use a trackable shipping method to ensure safe delivery.
Some returns may require a restocking fee to cover inspection and processing. Our team will inform you of any such charges.
Unless the return is due to our error—such as incorrect or defective items—return shipping costs are your responsibility and may be deducted from the refund.
If you need help at any step, our customer service team is ready to assist.
Contact Information
Company: Seidensticker GmbH
Email: payments@martifyx.com
Address: Am Stadtholz 39, 33609 Bielefeld