At Martifyx, we strive to process all orders quickly and carefully. Please allow 1–3 business days for our team to prepare your items for shipment. During this period, we ensure each product is packaged securely to protect it throughout transit.
After your package leaves our facility, delivery usually takes between 5–10 business days, depending on your location. Factors such as customs clearance or unexpected weather conditions may occasionally cause delays. We appreciate your patience in such situations and will do our best to keep you updated.
We work with trusted logistics partners to ensure safe and efficient delivery. The specific carrier and shipping method are selected based on your location, order size, and shipping preferences. Our aim is always to provide the most reliable option for your needs.
Once your order ships, you’ll receive a tracking number and related details, allowing you to follow your shipment through the carrier’s website or our tracking page.
We offer free shipping on all eligible orders, but please note that customs duties, taxes, or fees required by your country’s regulations are the responsibility of the customer. These charges are not included in our shipping fees.
Our shipping network reaches a wide range of countries, but there may be some remote areas or regions where delivery isn’t available. If you’re unsure about delivery to your location, feel free to contact us for assistance.
Some products may also face shipping restrictions due to their nature or local import laws. If such a situation arises, we’ll notify you promptly and help arrange an alternative.
For any questions about our shipping process, we’re here to assist and ensure you have a smooth, hassle-free experience.
Contact Information:
Company: Seidensticker GmbH
Email: payments@martifyx.com
Address: Am Stadtholz 39, 33609 Bielefeld